About custom-made heels:

Our factory is located in Italy, the Marche. Because we have our own factory, we can make models "made-to-order"; this means that we can make singular models on order. For example, a customer loves our High Vesta boots with 12cm heels, but doesn't like the colour black, we could easily ask our factory to create a model in red nappa, or even different materials. This creates the unique scenario wher customers can create their own perfect pair, without having to start their own shoe factory. We can customise the following options:

• Material: nappa leather, calfskin, patent leather, suede, python leather in all colours.
• Colour of the inside and outside; see the colors here on the Sanctum website
• Sole colour: standard beige leather or black, but also in shiny pink, apple green, dark blue, light blue and purple. Please note: red soles are not possible due to possible legal problems with Louboutin. 
• Custom measurements: we can customize the calf and thigh circumference for all Sanctum boot models. Please note: only the calf and thigh measurements can be adjusted! We CANNOT make adjustments for the ankle, shaft height, or foot sizes. Select "Custom measurements" and provide the circumference when ordering.
• Other customisations: please contact us for extra belts, heel tips, special colours, etc. 

Please take into account that shoes that are made-to-order can not be returned for exchange or refund. Only in case of imminent production faults, custom-made-to-order footwear can be exchanged.  The delivery time for custom footwear is at least 6 weeks up to 18 weeks, depending on the model, materials, sizes and factory.