Our shoes and gloves are shipped from different warehouses, but always from Europe. Your shoes may be delivered to you from The Netherlands, Germany or Italy.
We have a flat fee shipping policy regardless from which location the shoes are sent. If you order contains more shoes from different warehouses, you pay for shipping only once.
Shipping is free within the EU for orders over €250,-.
Please note: if you order from outside the European Union (EU) we automatically deduct the Dutch VAT taxes of 21% for you. You do not have to pay taxes on your order when you are outside the EU. You may have to pay additional taxes although when you receive the package in your country.
|Destination||Expected shipping time||Shipping costs||Shipper**|
|Netherlands||1 - 3 days||€ 4,50||DPD|
|Belgium||1 - 3 days||€ 6,00||DPD|
|Germany||1 - 4 days||€ 6,00||DPD|
|Luxembourg||1 - 4 days||€ 6,00||DPD|
|France (incl. Monaco)||1 - 4 days||€ 10,00||DPD|
|United Kingdom||1 - 4 days||€ 10,00||DPD|
|Austria and Poland||2 - 4 days||€ 11,00||DPD|
|Danmark and Sweden||2 - 4 days||€ 11,00||DPD|
|Ireland, Portugal and Italy||3 - 6 days||€ 15,00||DPD|
|Rest of Europe within EU||3 - 8 days||€ 22,50||DPD|
Please note: we do not ship daily outside EU. There may be some delay before shipments are processed.
|Destination||Expected shipping time||Shipping costs < 2KG||up to 5KG||Shipper|
|Norway and Switzerland||4-12 days||€ 22,95||€ 40,00||DPD|
|Rest of Europe outside EU||4-15 days||€ 30,00||€ 40,00||B2C|
|USA (us customs may be slow!!)||8-35 days||€ 32,50||€ 70,-||B2C|
|Canada||8-28 days||€ 32,50||€ 70,-||B2C|
|Australia/New Zealand||12-35 days||€ 35,-||€ 75,-||B2C|
|Japan, China, Korea, Singapore, Malaysia, Thailand||12-35 days||€ 35,-||€ 75,-||B2C|
|Middle East||12-35 days||€ 35,-||€ 75,-||B2C|
|Curaçao, Caribbean Netherlands||24-42 days||€ 35,-||€ 75,-||B2C|
|Other countries (no VAT tax) - Please contact us first*||24-42 days||Average € 35,-||Average € 75,-||PostNL|
* Countries we do not automatically ship to (please contact us first before ordering): all of Africa, Middle East (except some countries), South America (except Curaçao and Caribbean Netherlands) and Asia (except Japan, South Korea, Singapore, Thailand, Malaysia and China).
** we can't deliver to pick up point for DHL/DPD yet. We are working on this.
Products that are "in stock" can always be returned within 14 days according to European regulations. An exchange for a different size or colour is possible when in stock. If exchange is not possible, your money will be refunded, excluding shipping costs, using the payment method that was used to buy the product.
Read more about the European regulations "Herroepingsrecht" in our Dutch FAQ.
Products that were "made-to-order" or "made-to-measure" can not be returned. These products were made on your request. Only if there are flaws in material or production products may be returned.
PLEASE NOTE: contact us first before returning products or use the "returns" option on this site under "My Account". Return shipments without return number will not be processed and will be lost. Please use the form to contact us or send an email to firstname.lastname@example.org