Shipping & returns


Our shoes and gloves are shipped from different warehouses, but always from Europe. Your shoes may be delivered to you from The Netherlands, Germany or Italy.

We have a flat fee shipping policy regardless from which location the shoes are sent. If you order contains more shoes from different warehouses, you pay for shipping only once.  

Shipping is free within the EU for orders over €250,-.

Please note: if you order from outside the European Union (EU) we automatically deduct the Dutch VAT taxes of 21% for you. You do not have to pay taxes on your order when you are outside the EU. You may have to pay additional taxes although when you receive the package in your country. 

Shipping cost of shoes and gloves in Europe

Destination  Expected shipping time Shipping costs  Shipper**
Netherlands 1 - 3 days € 4,50 DPD
Belgium 1 - 3 days € 6,00 DPD
Germany 1 - 4 days € 6,00 DPD
Luxembourg 1 - 4 days  € 6,00 DPD
France (incl. Monaco) 1 - 4 days  € 10,00 DPD
United Kingdom 1 - 4 days  € 10,00 DPD
Austria and Poland 2 - 4 days  € 11,00 DPD
Danmark and Sweden 2 - 4 days  € 11,00 DPD
Ireland, Portugal and Italy 3 - 6 days € 15,00 DPD
Rest of Europe within EU  3 - 8 days € 22,50  DPD 

Outside the European Union (no VAT tax added, shop prices are 21% lower at checkout)

Please note: we do not ship daily outside EU. There may be some delay before shipments are processed. 

Destination  Expected shipping time Shipping costs < 2KG up to 5KG Shipper
Norway and Switzerland  4-12 days € 22,95 € 40,00 DPD
Rest of Europe outside EU  4-15 days € 30,00  € 40,00 B2C 
USA (us customs may be slow!!) 8-35 days € 32,50 € 70,- B2C
Canada  8-28 days € 32,50 € 70,- B2C
Australia/New Zealand  12-35 days € 35,- € 75,- B2C
Japan, China, Korea, Singapore, Malaysia, Thailand  12-35 days € 35,- € 75,- B2C
Middle East 12-35 days € 35,- € 75,- B2C 
Curaçao, Caribbean Netherlands 24-42 days  € 35,-  € 75,- B2C
Other countries (no VAT tax) - Please contact us first*  24-42 days Average € 35,- Average € 75,- PostNL

* Countries we do not automatically ship to (please contact us first before ordering): all of Africa, Middle East (except some countries), South America (except Curaçao and Caribbean Netherlands) and Asia (except Japan, South Korea, Singapore, Thailand, Malaysia and China). 

** we can't deliver to pick up point for DHL/DPD yet. We are working on this. 



Products that are "in stock" can always be returned within 14 days according to European regulations. An exchange for a different size or colour is possible when in stock. If exchange is not possible, your money  will be refunded, excluding shipping costs, using the payment method that was used to buy the product. 

Read more about the European regulations "Herroepingsrecht" in our Dutch FAQ.

Products that were "made-to-order" or "made-to-measure" can not be returned. These products were made on your request. Only if there are flaws in material or production products may be returned. 

PLEASE NOTE: contact us first before returning products or use the "returns" option on this site under "My Account". Return shipments without return number will not be processed and will be lost. Please use the form to contact us or send an email to


Company information

Sanctum Shoes

World Trade Center (WTC)
Prinses Margrietplantsoen 33
2595 AM Den Haag
The Netherlands
+31 - 85 - 001 36 11

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